Shipping and returns
At Collagen Theory, we pride ourselves on providing quality products and we hope that you love our products, but we understand that sometimes things just don’t work out. We offer a 30 days full money back guarantee for unopened, undamaged and intact products. Please contact us on firstname.lastname@example.org for instructions.
How long will my refund take?
Our returns team are not a busy bunch so we aim to process your refund within asap however it may take up to 7-10 working days to arrive your bank.
We are more than happy to swap your products. Please contact us on email@example.com for instructions. If there is a difference in price we will be in touch.
We aim to process and ship orders placed before 12 noon on a working day using a 24 or 48 hour service. Parcel delivery delays can occur and this is out of our control. We inform you by email with a tracking number once your order is processed and shipped.
You may cancel your upcoming subscription orders at any time through your accounts on our website. Please allow ample time for cancellation request, we typically advice a 7 day notice.
We do not ship internally for now…. watch this space though.
Other problems with your order?
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We Come Highly Recommended
Collagen theory is the only Collagen product that contains green tea, grape seed and aloe vera which is great for my skin and my weight loss goals. I noticed a more radiant glow to my skin after just 2 weeks! Highly recommended!
Collagen theory’s products are now part of my beauty/fitness ritual and it is a less invasive and less expensive alternative to expensive Collagen fillers that do not last! I use a combination of Collagen theory quality products to achieve and maintain my beauty and fitness goals. The results are amazing!
I have been using Collagen for just over a year now before a friend recommended Collagen theory’s products. I find that is far more superior than all the other products I have tried in terms of overall skin and health benefits. I am happy to join the Collagen Theory Family.
I got Collagen theory SYNERGY for my gran after trying their product myself and seeing great results. She is very pleased and tells me it helped her Joint aches. I don’t suffer with joint aches myself, but I do get bloated and I feel this has helped as well as great skin, hair and nails. They are also fairly priced.
Collagen Theory is my go-to for post workout clean protein supplement. I like that it is all natural, and even the liquid is sugar free. I feel fuller in the mornings when I supplement my porridge with Collagen Theory.